British Airways has been named the worst airline for handling complaints when a flight is delayed or cancelled. A Which? survey collected more 2,600 experiences of airline cancellations and delays during September and October last year. The lowest level of satisfaction was recorded by British Airways... read full story
"Our research shows that it's not just the usual suspects who are letting their customers down with poor customer service – even British Airways is falling well short in dealing with complaints when flights are delayed or cancelled,"
Photo: British Airways